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Frequently Asked Questions

What is the best eczema treatment?

The best eczema treatment depends on the type, location, and severity of your symptoms. Mild to moderate eczema is often managed with a combination of an emollient eczema cream or lotion and a topical corticosteroid. More persistent cases may require prescription-strength eczema treatment. A SwiftDoctor GP will assess your symptoms and recommend the most appropriate treatment for your skin.

What is a good cream for eczema?

A good cream for eczema will depend on where and how severely your skin is affected. Emollient creams help to moisturise and protect the skin barrier, while topical corticosteroid creams reduce inflammation and itching. For some people, a combination of creams for eczema works best. Your prescriber can advise on the right eczema cream for your skin type and symptoms.

What is the difference between eczema cream, lotion, and ointment?

Eczema creams are a medium-weight moisturiser suitable for most areas of the body. Good eczema lotion is lighter and absorbs quickly, making it useful for larger areas or less severe dryness. Eczema ointment is the richest and most occlusive option, making it the best ointment for eczema affecting very dry or cracked skin. Your GP will recommend the most appropriate formulation based on your skin and the affected areas.

Is there an eczema treatment for the scalp?

Yes. Eczema treatment for the scalp typically involves medicated shampoos, topical corticosteroid solutions or gels, and scalp-specific emollients. Scalp eczema can cause itching, flaking, and redness, and benefits from targeted treatment rather than standard body eczema cream. A SwiftDoctor prescriber can recommend the right scalp eczema treatment following your consultation.

Can I get eczema treatment online?

Yes. SwiftDoctor offers prescription eczema treatment online. After completing a short consultation, a GP will review your symptoms and recommend the most suitable eczema cream, lotion, or ointment for your skin. Your treatment is then dispensed and delivered discreetly to your address.

What triggers eczema and how can I manage flare-ups?

Common eczema triggers include soaps and detergents, synthetic fabrics, pet dander, pollen, stress, and extremes of temperature. Managing flare-ups involves identifying and avoiding your personal triggers, applying eczema cream or lotion regularly to keep skin hydrated, and using prescribed treatments promptly when symptoms worsen. A consistent routine is key to keeping eczema well controlled.

How it works

Throughout your treatment, the SwiftDoctor clinical team is available to support you, answer questions, and review your progress.

  • Step 1

    Create your account

    Create your free account to access our GP-led healthcare services. Your details are securely stored so you can manage prescriptions, place future orders more quickly, and access ongoing clinical support whenever you need it.

  • Step 2

    Complete your health questionnaire online in around five minutes

    Answer a few straightforward questions about your health history, lifestyle and goals from the comfort of your own home. Add your chosen medication to your basket and complete your payment. Most patients finish in around five minutes.

  • Step 3

    A UK-registered clinician reviews your responses

    A UK-registered clinician carefully reviews your assessment to ensure the treatment is safe and appropriate for you. Your health is never treated as a formality.

  • Step 4

    If eligible, your prescription is issued

    If you meet the clinical criteria, your prescription is approved and prepared without delay. No waiting rooms, no repeat appointments — just a straightforward, clinician-led process.

  • Step 5

    Your medication is dispatched in discreet, temperature-controlled packaging

    Your medication is packed securely in plain, temperature-controlled packaging and delivered directly to your chosen address, protecting both your privacy and the integrity of your treatment.

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